Complaints Procedure

Complaints procedure

 

Complaints Handling Procedure

It is the aim of MYeFLEET to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.

This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.

 

If you have a complaint:

If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone or in writing and your complaint will be resolved by the appropriate person in the shortest possible time. To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance contact the department with which you have been dealing.

We will try to resolve your complaint immediately; however, sometimes, this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing providing our findings and the action to then take.

 

To register a complaint contact us by either:
email enquiries@eco3partnership.com
calling us on 0141 239 2970
or write to us at MYeFLEET, 30 Thorn Road, Bearsden, Glasgow, G61 4BS.

 

If you have a regulated contract with us and are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. When we send you our final response, we will also provide you with a copy of the Financial Ombudsman Service's explanatory leaflet.

If you have any questions in relation to our Complaints Handling Procedure, please contact us in writing at the address on the contact page of our website.

 

Copyright © 2018 by MYeFLEET.com

All rights reserved
 

Registered Office: 20-22 Wenlock Road, London, N1 7GU.

MYeFleet.com is a trading name of Eco3 Partnership Limited, Registered and Incorporated in England and Wales with company number 08140514.

We are regulated by the Financial Conduct Authority. Registered Number: 751123  

ICO Registration Number ZA283115

VAT Registration Number GB241357327

For general enquiries please call 0141 239 2970 

 

Company Car and Van Contract Hire and Leasing. 

 

More About Us

Website Terms

Privacy Policy

Treating Customers Fairly

Commission Disclosure

Complaints Procedure

Initial Disclosure Document

 

 

 

enquiries@eco3partnership.com